Chris Gardiner
Resume as at 21st March 2008 (Current Version:
210308
)
+61 (3) 9510 5523 voice
+61 (433) 936 962 mobile
chris@cjgardiner.com
www.cjgardiner.com
Melbourne, VIC, Australia
Qualification Highlights
- Experienced in requirements analysis, application design, integration and
implementation of BMC Service Management and Service Automation product suites
following a structured methodology.
- Certified ITIL Practitioner in Configuration Management with process
architecture and CMDB Implementation Experience in a global enterprise
environment.
- Certified BMC Solution Consultant in Asset Management and Discovery with proven
skill and experience implementing and configuring BMC Discovery Suite products.
- Trained in design, implementation and configuration of the BMC RunBook
Automation suite.
Experience
2006 - 2008 Senior Consultant (Planwell Technology Australia)
- Worked as key member of a regional consulting team implementing and developing
solutions utilising the BMC Remedy ITSM Service Management Suite (versions 5.2 -
7.0)
- Provided consulting services across Victoria, Northern Territory and Western
Australia working with large enterprise clients (Telecommunication, Banking),
tertiary education institutions, and small/medium enterprise (Mining, Insurance
and Advertising).
- Built various custom integrations with various client enterprise management
solutions
- Lead Design and Development initiatives adhering to a Best Practice methodology
- Assisted in development and extension Best Practice standards where required
2004 - 2006 Data Engineer (EDS Global Client Engineering)
- Database Development leadership for various enterprise monitoring and management
tools developed for a global automotive manufacturing client
- Recognised Subject Matter Expert for global client engineering team
- Design and Development of Data Migration systems to move data between multiple
environments spread globally
- Design and Implement application Data Models to service applications running
from MySQL, Oracle, DB2, and MSSQL Databases
- Technical Lead involvement with global project deploying BMC Atrium CMDB for
global enterprise. Integration with numerous supplier and consumer systems
across Tibco Integration Bus.
- Developed Integration Layer in BMC Atrium and designed reconciliation of data
into Atrium CMDB
2002 - 2004 Laboratory Information Services Administrator
(Waitemata District Health Board)
- Onsite Administration and Support for a wide variety of Laboratory Computer
Systems including DELPHIC LIS, DELPHIC Decryptic, Paperless Microbiology and
DELPHIC Anatomical Pathology, running on Solaris, Windows and Lotus Notes.
- Extraction, Analysis and Reporting of data obtained from Laboratory Systems
using SQL*Plus, PL/SQL, MSSQL, ASP.NET and MS Access
- Designed and Developed a WorkOrder/Request Management System utilising MS
Access, ASP.NET and VB.NET.
2000 - 2004 Laboratory IS Support Team Leader
(Auckland District Health Board)
- Implemented Document Imaging System to streamline electronic processing of
Laboratory Request Forms utilising 2D Barcodes to reduce/eliminate the need for
erroneous manual data entry
- Management of Laboratory IS Support Team
- Recruitment, Staff Development, Mentoring and Issue Resolution as required
- Provision of Training and Support services to 5000-6000 staff regionally
- Recognised Subject Matter Expert for strategic advisory services to Hospital
Management in issues pertinent to provision of Laboratory Services.
- General Support/Administration Services with OnCall Service as required.
1998 - 2000 Application Development Specialist
(Diagnostic Medical Laboratory/Diagnostic MedLab)
- Implemented Document Imaging System to streamline electronic processing of
Laboratory Request Forms utilising 2D Barcodes to reduce/eliminate the need for
erroneous manual data entry
- Design and Development of varied Bespoke Applications and Extension of
vendor-supported solutions in Centura
- Imaging Hardware Maintenance and Service as Required (Kodak DS Bulk Document
Scanners)
- Liaise with Vendor Developers to assist in initial development of Document
Management System
1996 - 1998 Prior Positions
- Student Nurse
- Biochemistry Laboratory Technician
- Biochemistry/Immunology Laboratory
- Phlebotomist
Education
2004 Bachelor of Computer Science - Part-Time
Auckland University
1998 Bachelor of Health Sciences - Not
Completed
Northland Polytechnic
1997 Qualified Medical Laboratory Technologist
Biochemistry/Immunology
New Zealand Institute of
Medical Laboratory Science (NZIMLS)
Technical Certification
2008 Run Book Automation (Develop and Administer)
BMC Software (Sydney, NSW)
2007 BMC Certified Solution Consultant
BMC Software (Pleasanton, CA)
2007 Remedy Advanced Solutions - Core Components
Planwell Technology
(Brisbane, QLD)
2006 BMC Atrium CMDB Administration & Best Practices
BMC Software (Pleasanton, CA)
2006 ITIL Configuration Management Practitioner
2005 Oracle Certified Associate
2004 Microsoft Certified Database Administrator (MSSQL 2000)
2001 Certified UNIX Administrator (IBM AIX)